Embraer expands customer support network in India

The Company appoints Air Works as its Authorized Service Center for the Phenom family of executive jets in the country.

São José dos Campos, February 2011 – Embraer yesterday announced the appointment of Air Works Pvt Ltd as its Embraer Authorized Service Center (EASC) for Phenom executive jets in India. Headquartered in Mumbai with bases across India including Delhi, Bangalore and Chennai, Air Works has been certified by the DGCA to provide maintenance, repair and overhaul (MRO) services for all Phenom 100 executive jets in the country as of January 2011.

“We are very pleased to offer Embraer Executive Jet clients and operators in India a service provider to care for all maintenance needs for the Phenom 100 and Phenom 300 aircraft”, said Edson Carlos Mallaco, Embraer Vice-President, Customer Support and Services - Executive Jets. “The appointment of Air Works as our newest EASC is an example of Embraer’s commitment to provide the best-in-class service and customer support network to our customers in India. We look forward to continually improving our customer support activities and growing with our clients in the region.”

“The Embraer EASC certification for the Phenom 100 and Phenom 300 marks another major step in Air Works’ capabilities. This certification further consolidates Air Work’s position as a leading aviation MRO services provider in the Business & General Aviation space. Coupled with Avionics certifications from Honeywell, Rockwell Collins and Garmin, Air Works is poised to position itself as an extensive aviation solutions provider. We are proud to be associated with Embraer and look forward to creating a delightful customer experience,” said Ravi Menon, Executive Director of Air Works Ptv Ltd.

About Embraer’s Customer Support and Services

Embraer maintains a global executive jet service network of over 40 Embraer-Owned and Authorized Service Centers worldwide. This network is complemented by a 24-hour Customer Contact Center at the Company’s headquarters in São José dos Campos, Brazil, to provide assistance to Embraer Executive Jet customers anywhere in the world, anytime of the day.

In Asia Pacific, Embraer has appointed EASC’s (Embraer Authorized Service Centers) in India, Australia and Singapore to offer comprehensive MRO services to its executive jet operators in the region. In 2010, Embraer also established a full inventory of spare parts for its executive jets at its Regional Distribution Center in Singapore, for greater proximity to customers in Asia Pacific, and for offering them quicker turnaround times for replacement parts. At the same time, investments have also been made to effectively equip the EASC’s in the region with a relevant parts inventory.

In India, apart from the appointment of Air Works as a dedicated EASC for the Company’s Phenom family of executive jets, Embraer had appointed, in January 2009, Indamer & Co Pvt Ltd as its first authorized service center in India for all of the Company’s Legacy 600 as well as Phenom 100 aircraft in the country. Embraer has also appointed a Field Support Representative (FSR), based in Mumbai, to provide dedicated technical and maintenance support to all Embraer´s executive jets.

About Air Works

Established in 1951, Air Works (www.airworks.in) is the leading provider of aviation MRO services, qualified to maintain 42 aircraft types for about 90 customers across 12 maintenance locations including Mumbai, Delhi, Chennai and Bangalore, with a strong network of OEM relationships.

Through its Air Livery subsidiary, Air Works is one of the world’s largest providers of aircraft paint services. Also, ‘SA Air Works India’ Air Works joint venture with Scandinavian Avionics, Denmark, provides complete turnkey avionics solutions to both commercial and military customers in India”.


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