Bombardier Customer Services Marks its Continued Expansion at the European M&O Event in Frankfurt

Bombardier Customer Services has geared up for a second major Maintenance & Operations (M&O) event this year, this time in Frankfurt, Germany, as Bombardier continues to boost the strength of its services and support in Europe. The annual M&O Europe conference, which follows a successful Chicago conference held in April, welcomes Bombardier business aircraft operators based in Europe and surrounding regions.

Senior Bombardier Customer Services executives, including Éric Martel, the newly appointed President, Bombardier Customer Services & Specialized and Amphibious Aircraft, are on hand to meet pilots, flight department heads, aircraft technicians and directors of maintenance from across Europe for a friendly exchange of ideas in an informal setting.

“Our Customer Services team places a high value on our M&O conferences, as they provide valuable networking opportunities with customers and suppliers," said Mr. Martel. "This event provides our team with the opportunity to showcase and fully explain the progress we've made in the region, and especially within our Amsterdam Service Centre.”

A fully charged, three-day program features more than 50 hours of technical updates, individually tailored to each of Bombardier’s Learjet, Challenger andGlobal aircraft platforms. These, together with operational workshops, online services demonstrations and hands-on training sessions, are aimed at helping Bombardier operators improve the safety, reliability and dispatch availability of their aircraft.

Three regional M&O events have already been announced for 2012: Hong Kong (February 21-23), Montréal (April 17-19) and Berlin (September 25-27).

In addition, Bombardier has recently taken a series of bold steps towards building one of the most comprehensive service and maintenance networks in the industry, with a strong focus on Europe. Since January 2011 alone, the company has, among other moves, augmented its customer support staff, service centre network and parts support in the region.

Strengthening Amsterdam facility capabilities
Bombardier’s wholly owned service centre at Schiphol International Airport, the newest of nine Original Equipment Manufacturer (OEM) service centres worldwide, is boosting staffing levels by 30 per cent, offering greater flexibility for scheduling light to heavy maintenance tasks. In addition, the facility will extend its capabilities to include Challenger 850 aircraft and expand its expertise in interior refurbishment for all Bombardier business jets.

This first European service centre enables the company to support the growing fleet of Learjet 40/40 XR, Learjet 45/45 XR, Learjet 60/60 XR, Challenger 300, Challenger 604, Challenger 605, Global 5000 and Global Express aircraft based in Europe. Year-over-year to date, the centre has increased its average monthly visit rate by approximately 33 per cent for 2011.

Expanding Customer Response Team in Europe, Worldwide
In June 2011, Bombardier announced the addition of four Field Service Representatives (FSRs) and two Customer Support Account Managers (CSAMs). The newly hired FSRs will be deployed in different regions, including France, Eastern Europe and South Africa, while the additional CSAMs will support operators in Southeast Asia, the Middle East and Africa.

Boosting Mobile Response Team
Bombardier’s European Mobile Response Team recently increased its staff by 30 per cent, boosting aircraft-on-ground support for business aircraft customers in Europe and the Commonwealth of Independent States.

Adding training opportunities in Europe
Bombardier is the only OEM to provide pilot and maintenance training. The Company, through its authorized training provider in Amsterdam, recently introduced Level D full-flight simulator programs for Challenger 300 and Challenger 604 aircraft. In addition, FlightPath International, through an agreement with Bombardier, is providing entitlement and recurrent technical training for CRJ Series and Challenger 800 jets. Operators of Learjet 40/40 XR, Learjet 45/45 XR andGlobal Express aircraft in Europe already have regional access to Bombardier’s courseware and simulation-based training methodologies in Burgess Hill, U.K.

The complete schedule for the Bombardier Regional M&O Frankfurt is available on the Bombardier Customer Services website: http://events.aero.bombardier.com/bba/frankfurt/overview.

About Bombardier
A world-leading manufacturer of innovative transportation solutions, from commercial aircraft and business jets to rail transportation equipment, systems and services, Bombardier Inc. is a global corporation headquartered in Canada. Its revenues for the fiscal year ended Jan. 31, 2011, were $17.7 billion US, and its shares are traded on the Toronto Stock Exchange (BBD). Bombardier is listed as an index component to the Dow Jones Sustainability World and North America indexes. News and information are available at www.bombardier.com or follow us on Twitter @Bombardier.


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